Refund policy
Returns
At Ergostandx, your satisfaction is our priority. If you're not completely happy with your purchase, you may return eligible products within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- Products must be unused and in their original condition.
- Original packaging, accessories, manuals, and included components must be returned.
- Proof of purchase is required.
- Products showing signs of misuse, accidental damage, or unauthorized modification may not qualify.
Free Returns
We proudly offer Free Worldwide Returns on eligible products within our 30-day return window.
Refunds
After receiving and inspecting your returned item, approved refunds will be issued to your original payment method. Refunds generally appear within 5–10 business days, depending on your financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll gladly arrange a replacement or full refund at no extra cost.
Exchanges
Eligible items may be exchanged for the same product, subject to stock availability.
Non-Returnable Items
Returns may not be accepted for:
- Products damaged through misuse
- Items missing accessories
- Modified products
- Final-sale items where permitted by law